Refund policy

At MagicMerchShop, we take great care in ensuring the quality of every product we sell. Please review our refund policy below:

Returns and Refunds:

• Damaged or Defective Items: If your item arrives damaged or defective, we will gladly offer a refund or replacement. Please contact us within 7 days of receiving your order, and include photos of the damage for review.
• No Returns or Exchanges: Due to the nature of our business and the exclusivity of the merchandise, we do not accept returns or exchanges for items unless they are damaged or defective.

How to Request a Refund:

1. Email us at sales.magicmerchshop@gmail.com within 7 days of receiving your order.
2. Include your order number, a brief description of the issue, and photos of the damaged item.
3. Once approved, we will process your refund or replacement within 5-7 business days.

Please Note:

• Items must be in their original condition and packaging for any claims.
• Shipping fees are non-refundable unless the issue is our fault.

If you have any questions about our policy, feel free to reach out to us at sales.magicmerchshop@gmail.com.